Question 1

Are your technicians ASE certified?

Accepted Answer

Yes. 2 Tech Technicians is ASE Certified. ASE certification means our technicians have passed industry-standard exams from the National Institute for Automotive Service Excellence and have hands-on experience in the field.

Question 2

What is a mobile mechanic and how does it work?

Accepted Answer

A mobile mechanic brings the shop to you. You tell us what is going on, we confirm the details and a time, then a technician arrives with tools and parts to diagnose and repair your vehicle on site.

Question 3

Where do you perform the work?

Accepted Answer

Wherever your vehicle is safely parked: your driveway, an apartment or office parking lot, a job site, or a business yard. We just need safe, legal access to the vehicle.

Question 4

What areas do you serve?

Accepted Answer

We serve Metro Atlanta and surrounding areas. If you are unsure whether you are in range, call or text 470-451-1252 and we will tell you right away.

Question 5

How quickly can you get to me, and do you offer same-day service?

Accepted Answer

Same-day service is often available depending on location and schedule. For emergencies, calling is the fastest way to get a technician moving toward you.

Question 6

What are your hours, and do you offer weekend or after-hours service?

Accepted Answer

Roadside assistance is offered 24/7. Scheduled repair appointments, weekend and after-hours availability vary, so call or text to confirm a time that works for you.

Question 7

How do I arrange a mobile diagnostic?

Accepted Answer

Call, text, or complete the service request form with your vehicle details and symptoms. We will review your request and help arrange an on-site inspection.

Question 8

Do you give upfront quotes before starting work?

Accepted Answer

Yes. We explain what we found and give you a quote before any repair begins. No surprise work.

Question 9

Are there any travel or service-call fees?

Accepted Answer

Any travel or service-call charge depends on your location and is discussed before we schedule. You will know the cost before a technician heads your way.

Question 10

What is included in brake service?

Accepted Answer

We inspect your brakes and discuss the work needed for your vehicle. Exact parts depend on your make and model, so we confirm what is included when you book.

Question 11

Can you diagnose my check engine light?

Accepted Answer

Yes. We scan the codes and test the related systems to find the actual cause, then explain the fix and the cost before doing any work.

Question 12

Do you do key programming and reprogramming?

Accepted Answer

Yes. We program and reprogram keys and fobs for many vehicles on site. Tell us your year, make and model so we can confirm.

Question 13

Do you work on all makes and models, including trucks and SUVs?

Accepted Answer

We work on most cars, trucks and SUVs, domestic and import. Share your vehicle details and we will confirm before the visit.

Question 14

Do you offer roadside assistance, and is it available 24/7?

Accepted Answer

Yes. Gas delivery, tire changes, jump starts, tire service, light to medium duty towing and diagnostics are available 24/7. Call 470-451-1252.

Question 15

Do you warranty your parts and labor?

Accepted Answer

Warranty coverage depends on the parts used and the job performed. Ask us about coverage for your specific repair before work begins.

Question 16

What payment methods do you accept, and when is payment due?

Accepted Answer

Accepted payment methods and timing are confirmed when you book. Ask us and we will walk you through it before the visit.

Question 17

Are you licensed and insured?

Accepted Answer

Ask us for current licensing and insurance documentation and we will provide the details for your records.

Question 18

Do you service company fleets, and how do I request a quote for multiple vehicles?

Accepted Answer

Yes. Use the Fleet Quote form on this page to list your vehicles and needs, or call 470-451-1252. We offer on-site service, scheduled maintenance and one point of contact.

Question 19

Can I reschedule or cancel, and is there a fee?

Accepted Answer

Life happens. Call or text as early as possible to reschedule or cancel. Any fee policy will be explained when you book.